TIZKidz Resource Centre
Refunds
Last updated: August 10, 2026
We want you to be satisfied with your purchase from TIZKidz Resource Centre. Please review this policy before requesting a return, exchange, or refund.
1. Return eligibility
Unless a different condition is stated on the product page, a return request should be made promptly after delivery. Items must be unused, in their original condition, and returned with their packaging, accessories, and proof of purchase.
2. Non-returnable items
For hygiene, safety, customization, or perishability reasons, certain items may not be returnable. This may include opened personal-care products, perishable goods, made-to-order items, digital products, gift cards, and items marked as final sale, except where required by law.
3. Damaged, defective, or incorrect orders
If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible with your order details and clear photos where relevant. We will assess the issue and offer an appropriate resolution.
4. Return process
Contact us through the contact details provided on our Contact page before sending an item back. Returns sent without approval may be delayed or refused. Customers are responsible for securely packaging approved returns and following the return instructions provided.
5. Refunds
Approved refunds are issued to the original payment method where possible. Original delivery charges and return shipping costs may be non-refundable unless the item was defective, damaged, or supplied incorrectly. Processing time can vary by payment provider.
6. Exchanges and cancellations
Exchanges depend on stock availability. Cancellation requests are considered only before an order has been processed or dispatched. Statutory consumer rights remain unaffected.
We want you to be satisfied with your purchase from TIZKidz Resource Centre. Please review this policy before requesting a return, exchange, or refund.
1. Return eligibility
Unless a different condition is stated on the product page, a return request should be made promptly after delivery. Items must be unused, in their original condition, and returned with their packaging, accessories, and proof of purchase.
2. Non-returnable items
For hygiene, safety, customization, or perishability reasons, certain items may not be returnable. This may include opened personal-care products, perishable goods, made-to-order items, digital products, gift cards, and items marked as final sale, except where required by law.
3. Damaged, defective, or incorrect orders
If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible with your order details and clear photos where relevant. We will assess the issue and offer an appropriate resolution.
4. Return process
Contact us through the contact details provided on our Contact page before sending an item back. Returns sent without approval may be delayed or refused. Customers are responsible for securely packaging approved returns and following the return instructions provided.
5. Refunds
Approved refunds are issued to the original payment method where possible. Original delivery charges and return shipping costs may be non-refundable unless the item was defective, damaged, or supplied incorrectly. Processing time can vary by payment provider.
6. Exchanges and cancellations
Exchanges depend on stock availability. Cancellation requests are considered only before an order has been processed or dispatched. Statutory consumer rights remain unaffected.